Roles & Responsibilities:

• Lead contact center staff under assigned shift Provide professional standard service to customer via Contact Center channel (phone, live chat, email, customer voice…)
• Provide accurate information related the bank product and service
• Lead and make outbound/campaign/survey call to customer Identify and escalate priority issue/complaint to correct department
• Record and generate daily/monthly/yearly report for management
• Other tasks assigned by management.

Minimum Requirement:

• Bachelor’s degree or equivalence qualification
• Demonstrate working experience in leading a small to medium team of contact center/customer service within banking or financial institute sector
• Good command in spoken and written
• English is required, Korean Language is a plus
• Proficient in Ms Word, Excel, PowerPoint, etc.
• A customer oriented, cheerful personality and enjoy working as a team

How to Apply

Interested candidates shall submit only CV with recent photograph (4X6 cm) and cover letter to address, Building Nº 79, Kampuchea Krom, Sangkat Monorom, Khan 7 Makara, Phnom Penh, or email to sbc_hr@shinhan.com Tel: (+855) 16 900 870 (Hard paper is preferable).